CNES Shoemaker does not offer refunds.
We offer size exchanges only for regular-priced, ready-to-wear shoes, subject to the conditions below.
Customers are responsible for return shipping costs.
CNES Shoemaker will cover the shipping cost for the replacement pair sent back to the customer (one-time exchange only).
To qualify for an exchange, shoes must:
Be unworn, in original condition
Be tried on indoors only, on carpet, with minimal movement
Show no signs of wear, creasing, scuffing, or sole marks
Be returned with original box, packaging, and accessories intact
Shoes returned with damaged packaging, missing components, or any signs of use and damage on the leather upper will not be eligible for exchange.
The following items are final sale and not eligible for returns, refunds, or exchanges:
Sale, discounted, odd-size, archive, or final-sale items
Made-To-Order (MTO) and Group MTO shoes
Shoes modified with Vibram rubber half soles, toe taps, and/or heel taps
Any shoes that have been altered or customised after purchase
All MTO shoes are crafted specifically for the customer and are therefore final and non-refundable.
Delivery timelines for MTO shoes are estimates, not guarantees.
Refunds will only be issued if CNES Shoemaker is unable to fulfil the order.
Deposits, vouchers, pre-order fees, and reservation fees are non-refundable.
Footwear sizing is highly personal and dynamic.
Two individuals with the same foot length may prefer different sizes due to factors such as:
Foot width and volume
Sock thickness
Preferred fit (snug vs relaxed)
Use of insoles or fitting aids
Personal comfort expectations
While CNES Shoemaker is happy to provide professional sizing recommendations, final size selection remains the customer’s responsibility.
Sizing recommendations are provided in good faith based on the information shared by the customer.
CNES Shoemaker cannot be held liable for incorrect sizing due to:
Individual fit preferences
Foot shape or biomechanics
Incomplete or inaccurate sizing information provided by the customer
Changes in comfort expectations over time
All return shipments must be trackable.
CNES Shoemaker is not responsible for lost or damaged return shipments.
Shipping fees are non-refundable.
Once your return is received, it will be inspected. CNES Shoemaker reserves the right to reject exchanges that do not meet the above conditions.
Return address:
CNES Shoemaker International
259 Beach Road, Singapore 199540
+659191 3750
We always look to offer the best possible customer service, should you have any questions about return and exchanges feel free to send us an e-mail at : sales@cnes.co and we will be happy to assist you.
