Our policy lasts 14 days from the date the order is received. If 14 days have gone by since you received your order, we will not be able to offer you a refund or exchange. You may email us at firstname.lastname@example.org if you need to return or exchange an item. We DO NOT offer a 14 day refund policy for sale items.
For your item to be eligible for return or exchange, it must be unused and in the same conditioned you have received it. You can try the shoes on a carpet with minimum movement to avoid damage and creasing. Carefully repackage the products in their original package and wrap to avoid damage during shipment. Clearly mark the package with RETURNED GOODS.
Products that are returned with damaged packaging, missing pieces or signs of any use will not be eligible for refunds or exchanges. All returns shipping costs will be paid by you and you should consider using a tracking shipping system to ensure it is delivered back safely. Shipping costs are non-refundable, if you receive any refund, the shipping cost will be deducted from your refund.
Once we receive your return, we will notify you by email. The item will be checked to ensure that it qualifies for a refund or an exchange. If it does not meet the above criteria, we reserve the right to void the refund or exchange.
After approval of your refund, we will reimburse the refund through your method of payment. Should that not possible, we will contact you for your preferred payment mode. Refund payment may take some days to be processed. Should you still not receive them, you can contact us.
Sales & Personalized Items
Sales items or any form of personalized item (such as MTO/Group MTO orders) will not qualify for refunds or returns due to delays. Note that any MTO delivery times are estimates and we will only refund if we are unable to fufil your order. Non-refundable items also includes any form of deposits/vouchers or pre-order fees.
CNES Shoemaker International
259 Beach Road, Singapore 199540
We always look to offer the best possible customer service, should you have any questions about return and exchanges feel free to send us an e-mail at : email@example.com and we will be happy to assist you.