Returns and Exchange Policy

RETURNS

We do not do returns, but am able to exchange an item bought if the size is not right. 

Return Conditions:

For your item to be eligible for return or exchange, it must be unused and in the same conditioned you have received it. You can try the shoes on a carpet with minimum movement to avoid damage and creasing. Carefully repackage the products in their original package and wrap to avoid damage during shipment. Clearly mark the package with RETURNED GOODS.

Products that are returned to our store with damaged packaging, missing pieces or signs of useage/damage/creases on any parts of the shoes will not be eligible for refunds or exchanges.All returns shipping costs will be paid by you and you should consider using a tracking shipping system to ensure it is delivered back safely. Shipping costs are non-refundable, if you receive any refund, the shipping cost will be deducted from your refund.

Returns/Exchanges

Once we receive your return, we will notify you by email. The item will be checked to ensure that it qualifies for a refund or an exchange. If it does not meet the above criteria, we reserve the right to void the refund or exchange.

After approval of your refund, we will reimburse the refund through your method of payment. Should that not possible, we will contact you for your preferred payment mode. Refund payment may take some days to be processed. Should you still not receive them, you can contact us.

Sales, Odd Stock & Personalised Items

All Sale and Personalised items are FINAL SALE and not eligible for exchanges, returns, or refunds.

A sale item is defined as:

• Any product purchased at a reduced price, whether marked down or manually discounted.

• Any item purchased using a discount code, promotional offer, or seasonal sale.

• This applies to all shoes and leather accessories.

A Personalised item is defined as:

• Any product purchased with the addition of rubber half sole, metal toe plates, top lift and any modifications due to the shoe

By completing a purchase on sale and personalised items, you acknowledge and agree to these terms. We encourage customers to review sizing, product details, and care guidelines carefully before purchasing discounted items.

Return address:

CNES Shoemaker International

259 Beach Road, Singapore 199540

+659191 3750

We always look to offer the best possible customer service, should you have any questions about return and exchanges feel free to send us an e-mail at : sales@cnes.co and we will be happy to assist you.